Astra DB FAQs

If your browser doesn’t render the Astra Portal as expected, do the following:

When you sign in to the Astra Portal, Recent Resources includes the five databases and streaming tenants that were most recently accessed by someone in your Astra DB organization.

To learn how to get your Astra DB organization ID, see Get your organization ID.

Astra DB supports single-region and multi-region deployments. The available Classic regions vary based on the selected cloud provider and more are added over time. Within a region, data is replicated across three availability zones to ensure high availability.

To learn about connecting to Astra DB, see Connecting to your Astra DB database.

To learn how to get database IDs, see Get your database ID.

To learn how to get datacenter IDs, see Get a database region ID.

There is no practical limit to the number of bytes an Astra DB database can store.

No, you cannot alter the keyspace name. You can create an entire new keyspace with a different name.

If the file is over 40MB, you can upload data with the DSBulk Loader.

For the regional maintenance schedules, see Astra DB Classic database regions and maintenance schedules.

To subscribe to Astra regional maintenance status notifications, go to Astra Regional Maintenance Status, and then click Subscribe To Updates.

If you don’t receive the notification emails, check your spam folder and make sure your allowed contacts include noreply@statuspage.io and noreply=statuspage.io@notifications.statuspage.io.

For supported drivers, see Connecting to your Astra DB database.

In the Astra Portal, go to Databases, click your Astra DB Classic database, and then click CQL Console.

You must create keyspaces in the Astra Portal.

We do not allow users to delete the last keyspace to avoid accidental deletion of data. This is the error you will see in the CQL shell:

To avoid any storage costs associated with the keyspace, you can drop tables from the keyspace by running:

A permission error occurs for two reasons:

This is the error: Invalid Request: Error from server: code=2200 [Invalid query] message="table TABLE_NAME does not exist"

When you upload a table through Astra Portal, any table name, keyspace name, or column name with case-sensitive characters can be accessed by using double quotes.

For example, see the select statement below:

If you are using strict security settings in your web browser, you might not see everything in Astra Portal, such as messages and certainly functionalities that simplify your experience.

Because security is a priority for all modern cloud applications, DataStax has implemented several protocols to ensure security remains a priority.

Astra DB is secured by default, including encryption over the wire and at rest. Astra DB instances are SOC2 Type2-compliant.

For details on Astra DB security, see the Astra DB Security Whitepaper.

See Subscriptions and billing.

See Subscriptions and billing.

You are prompted to add a credit card when your credit limit is running low. You also receive this notification by email and in Astra Portal.

If your application uses all $25 in credit, the database temporarily pauses until you add a credit card to re-start the database. Alternatively, you can wait until the next month for the $25 credit to reload.

Unused credits do not roll over. Free monthly credits refresh on the first of every month for each organization on the Free plan. For more information, see Subscriptions and billing.

You can contact DataStax Support or search the knowledge base for assistance.

Your subscription or support plan can offer additional access to DataStax Support resources in the Astra Portal:

The Astra System Status dashboard shows daily incident and uptime history for the Astra DB platform.

To subscribe to Astra platform status notifications, click Subscribe To Updates.

If you don’t receive the notification emails, check your spam folder and make sure your allowed contacts include noreply@statuspage.io and noreply=statuspage.io@notifications.statuspage.io.

To check the status and health of your databases, see Monitor database metrics and Database statuses.

For information about database usage and billing, see Subscriptions and billing.

See Astra DB Classic database regions and maintenance schedules.