Contact support
DataStax wants to provide as much support as possible.
Submit a ticket
Accounts on Pay As You Go or Enterprise plans can submit support tickets.
-
In the Astra Portal navigation menu, do one of the following:
-
Click More Options, and then click Help & Support.
-
Click your profile picture, and then click Help Center.
In the Help Center pane, you can browse documentation for common help topics. You can also search the knowledge base or use the live chat feature in the Astra Portal.
-
-
To create a support ticket, click Contact Support.
Schedule a support session
Some situations are more critical than others and require direct attention, such as production system crashes, production system indefinite suspensions, and complete loss of service or inability to continue with regular operations for an unknown reason.
To schedule a support session, do the following:
-
In the Astra Portal navigation menu, do one of the following:
-
Click More Options, and then click Help & Support.
-
Click your profile picture, and then click Help Center.
-
-
In the Help Center dialog, click Schedule Session, and then select your preferred date and time.
See also
To get notified of outages and view uptime history, you can view and subscribe to Astra platform status updates.
