Downloading Insights diagnostic data

Download Insights diagnostic information in the DSE local nodes. Attach the diagnostic data to support tickets to facilitate resolving any issues.

DSE Metrics Collector allows customers to store Insights diagnostics files in the DataStax Enterprise (DSE) local nodes.

Note: To help resolve issues, download and provide the Insights diagnostic data tarball only as requested by DataStax Support.

The Insights diagnostic tarball is available in only DSE versions that include DSE Metrics Collector. DSE Metrics Collector is available for DSE 6.0.5 and later, DSE 6.7.0 and later, and DSE 6.8.0 and later"

Prerequisites

Enable DSE Metrics Collector with local storage:
dsetool insights_config --mode ENABLED_WITH_LOCAL_STORAGE

Procedure

  1. From the OpsCenter Monitoring main menu, click Help > Insights.
    The Collect Insights Data dialog appears.

    Screenshot of Collect Insights Data dialog: After clicking "Download", a tarball will be generated containing the locally stored insights data from each node in your cluster. Select a cluster. Includes Download and Cancel buttons.

  2. If the OpsCenter instance is monitoring multiple clusters, select a cluster.
  3. Click Download.
  4. A message indicates OpsCenter is collecting cluster Insights data. Save the insights.tar.gz tarball to your local machine.

    Depending on your browser settings, you might be prompted for a file directory to save the tarball in. For assistance with troubleshooting issues, provide the Insights tarball to DataStax Support.

    When the zipped tarball is expanded, the main folder is named cluster name-insights-UTC timestamp.

    prodNorth-insights-2019_09_23_14_23_50_UTC

Results

The Insights diagnostic tarball includes metadata for each node.

Example

{
  "metadata":
    {
      "name":"collectd_df_df_complex",
      "timestamp":1566593396348,
      "insightMappingId": "collectd-v1",
      "insightType":"GAUGE",
      "tags":
        {
          "collectdType":1,
          "host": "10.200.177.229",
          "cluster":"prodNorth",
          "dc":"Cassandra",
          "rack":"rack1",
          "plugin_instance": "run",
          "type_instance": "used",
          "plugin": "df",
          "type": "df_complex"
        }
    },
  "data":
    {"value":6139904}
}