Submit a support ticket
DataStax wants to provide as much support as possible. If an alert or incident is identified, submit a support ticket for help.
Only accounts with paid plans can submit support tickets. |
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Open your Astra Portal and select the Help icon at the bottom of the main navigation.
The Help Center panel opens with various options.
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Select the topic you need help for.
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If there is no link for your issue, click Submit a Ticket, and then select Submit a Case.
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Complete the form and click Create.
You can also search the knowledge base for answers.
Schedule a support session
Some situations are more critical than others and require direct attention. Examples of these situations include:
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A complete loss of service or you cannot continue with regular operations for an unknown reason.
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A production system crashes.
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A production system is suspended indefinitely.
To speak with us, click Schedule Session. Select a date and time that work for you.
See also
Additional support is available when you view and subscribe Astra status updates.