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DataStax Enterprise OpsCenter 6.8

    • About OpsCenter
      • New features
      • Key features
      • Labs features
        • Exporting and importing dashboard presets
        • Adding a Swift CLI backup location
        • Configuring named route linking
        • Viewing logs from node details
      • Architecture overview
      • OpsCenter policy for DDAC and OSS
      • Feedback about OpsCenter
    • Release notes
    • Installing OpsCenter
    • Upgrading OpsCenter
    • OpsCenter recommended settings
      • OpsCenter basic configurations
      • Cluster synchronization settings
      • Backup Service settings
      • Knowledge Base articles
    • Configuring OpsCenter
      • OpsCenter Security
        • OpsCenter SSL overview
          • Enabling/Disabling HTTPS for the OpsCenter server
          • Configuring SSL/TLS between OpsCenter and the DataStax Agents
          • Connect to DSE with client-to-node encryption in OpsCenter and the DataStax Agents
          • Editing/OpsCenter cluster connections for authentication or encryption
          • SSL configuration options for OpsCenter
        • Configuring OpsCenter role-based security
        • Encrypting sensitive configuration values
          • Activating configuration encryption
          • Creating a system key to encrypt sensitive configuration values
          • Manually encrypting a configuration value
          • Deactivating configuration encryption
        • Authenticating with LDAP
          • Configuring LDAP
          • Adding a role for an LDAP user
          • Troubleshooting OpsCenter LDAP
        • Kerberos authentication
          • Configuring OpsCenter for Kerberos authentication
          • OpsCenter Kerberos configuration options
          • Troubleshooting Kerberos in OpsCenter
        • Configuring security logging
      • Configuring alerts for events
        • SNMP alerts overview
          • Enabling SNMP alerts
        • Enabling SMTP email alerts
        • Enabling alerts posted to a URL
          • Verifying that events are posting correctly
          • Posting URL alerts to a Slack channel
      • Configuring data collection and expiration
        • Controlling data collection
        • Storing collection data on a separate cluster
      • OpsCenter DSE definitions files updates
        • Updating and configuring definitions files properties
      • Automatic failover overview
        • Enabling automatic failover
        • Failover configuration options reference
      • Backing up critical configuration data
      • Configuring named route linking
      • Configuring the OpsCenter JVM
      • Configuring the DataStax Agent JVM
        • Setting and securing the tmp directory for the DataStax Agent
        • Encrypting JMX communications
      • Changing the replication strategy for the OpsCenter keyspace
      • Configuration files for OpsCenter
        • OpsCenter configuration properties
          • Statistics reporter properties
        • Cluster configuration properties
          • Cassandra connection properties
          • Metrics Collection Properties
        • DataStax Agent configuration
        • OpsCenter logback.xml configuration
      • Customize scripts for starting and stopping DataStax Enterprise
      • Example configuration scenarios
        • Configuring for multiple regions
        • Configuring for very large clusters
    • Using OpsCenter
      • OpsCenter workspace overview
        • Ring View
        • List View
        • DataStax Agents Status View
        • Nodes Detail View
          • Node management operations
      • Configuring alerts
        • Adding an alert for agent issues
          • Troubleshooting DataStax Agent Issues
        • Adding an alert for down nodes
        • Configuring an alert for KMIP errors
        • Configuring an alert for percentage of in-memory usage
        • Configuring an alert for percentiles
      • Monitoring node operations
        • Viewing the Spark Console
        • Monitoring in-memory usage
        • Viewing logs from node details
      • Managing and maintaining nodes
        • Running cleanup
        • Performing garbage collection
        • Running compaction
        • Flushing tables
        • Decommission a node
        • Draining a node
        • Moving a node
        • Running a manual repair
        • Configure an alias for a node
      • Starting and stopping DSE
        • Starting DSE on a node
        • Stopping DSE on a node
        • Restarting DSE on a node
      • Managing keyspaces and tables
        • Keyspaces
          • Managing a keyspace
          • Managing tables
        • Browsing data deprecated
      • Cluster administration
        • Adding an existing cluster
        • Disconnecting a cluster from OpsCenter and Lifecycle Manager
        • Rebalancing a cluster overview
          • Rebalancing a cluster
          • Configuring an alert for rebalancing a cluster
        • Restarting a cluster
        • Changing the display name of a cluster
        • Downloading diagnostic data
          • Diagnostic tarball reference
          • Creating an alternate directory for diagnostic information
        • Downloading Insights diagnostic data
        • Generating a cluster report
      • OpsCenter Metrics Tooltips Reference
        • Dashboard performance metrics
        • Performance metrics overview
          • Working with metrics performance graphs
          • Organizing performance metrics presets
          • Exporting and importing dashboard presets
        • Cluster performance metrics
        • Pending task metrics
          • Pending task metrics for writes
          • Pending task metrics for reads
          • Pending task metrics for cluster operations
        • Table performance metrics
        • Tiered storage performance metrics
          • Configuring tiered storage metric graphs
          • Configuring tiered storage alerts
        • Message latency metrics
          • Adding dashboard graphs for datacenter and node messaging latency
          • Adding alerts for DC and node message latency
        • Search performance metrics
        • Graph metrics
        • NodeSync metrics
        • Thread Pool (TP) metrics
          • Viewing TP stats in Node Details
          • Enabling network backpressure
        • Dropped Messages metrics
        • Operating system performance metrics
        • Alert metrics
          • Advanced system alert metrics
    • OpsCenter 6.8 Reference
      • OpsCenter ports reference
      • Installation and configuration locations
        • Default file locations for package installations
        • Default file locations tarball installations
      • Starting, stopping, and restarting OpsCenter
        • Startup log for OpsCenter
      • Stopping, starting, and restarting DataStax Agents
    • DSE Management Services
      • Backup Service
        • Quick Video Tour: Backup Service
        • Adding a backup location
          • Adding a local file system backup location
          • Adding an Amazon S3 backup location
          • Adding an Azure backup location
        • Backing up data
          • Backing up a cluster
          • Backing up to Amazon S3
          • Backing up and restoring DataStax Graphs in OpsCenter
          • Viewing backup and restore history
          • Synchronizing backup data after an upgrade
          • Deleting backup data
        • Restoring a cluster
          • Restoring from a backup
          • Restoring a backup to a specific point-in-time
          • Monitoring sufficient disk space for restoring backups
        • Cloning cluster data
          • Cloning cluster data from a defined other location
          • Cloning cluster data from clusters managed by the same OpsCenter instance
        • Configuring the Backup Service
          • Configuring commit log backups
          • Configuring the free disk space threshold for backups
          • Configuring encryption key storage for backups
          • Configuring custom scripts to run before and after backups
          • Configuring restore to continue after a download failure
          • Backup Service configuration options
        • Troubleshooting Backup Service errors
      • NodeSync Service
        • Enabling NodeSync
        • Configuring the NodeSync refresh data interval
        • Viewing NodeSync Status
        • Configuring the NodeSync rate using LCM
        • NodeSync metrics
      • Repair Service
        • Repair Service overview
          • Subrange repairs overview
          • Distributed subrange overview
          • Incremental repairs overview
          • Repair Service behavior during environment changes
          • Estimating remaining repair time
        • Turning the Repair Service on
        • Turning the Repair Service off
        • Viewing repair status
        • Basic repair configuration
          • Configuring incremental repairs
          • Excluding keyspaces or tables from subrange repairs
          • Enabling distributed subrange repairs
          • Logging for the Repair Service
          • Basic Repair Service configuration reference
        • Advanced repair configuration
          • Adjusting or disabling the throttle for subrange repairs
          • Running validation compaction sequentially
          • Advanced Repair Service configuration reference
        • Expert repair configuration
          • Setting the maximum for parallel subrange repairs
          • Expert Repair Service configuration reference
          • Tuning Repair Service for multi-datacenter environments
        • Expedited Repair Service configuration
        • Troubleshoot Repair Service errors
        • Learn more about repairs
      • Capacity Service
        • Forecasting trends for metric graphs
        • Advanced forecast configuration
      • Best Practice Service
        • Configuring Best Practice service rules
        • Monitoring the results of Best Practice service scans
        • Best Practice Rules Reference
      • Performance Service
        • Performance Service Overview
        • Why use the OpsCenter Performance Service?
        • Enabling the OpsCenter Performance Service
        • Disabling the OpsCenter Performance Service
        • Setting permissions for the OpsCenter Performance Service
        • Tuning a database cluster with the Performance Service
          • Identifying and tuning slow queries
    • Identifying poorly performing tables
    • Monitoring node thread pool statistics
    • Troubleshooting OpsCenter
    • Lifecycle Manager
      • Overview of Lifecycle Manager
        • Supported capabilities
        • Defining the topology
        • Using configuration profiles
        • Defining repositories
        • Running jobs in LCM
          • Job types in LCM
          • Job concurrency in LCM
        • Monitoring job status
      • Installing DSE using LCM
        • Accessing OpsCenter Lifecycle Manager
        • Creating custom data directories
        • Adding SSH credentials
        • Adding a configuration profile
        • Adding a repository
        • Defining the cluster topology
          • Adding a cluster
          • Adding a datacenter
          • Adding a node
        • Running an installation job
        • Viewing job details
        • Using LCM in an offline environment
          • Required software for offline DSE installs
          • Downloading DSE in an offline environments
      • Managing SSH credentials
        • Adding SSH credentials
        • Editing SSH credentials
        • Deleting SSH credentials
        • Configuring SSH connection thresholds for LCM jobs
      • Managing configuration profiles
        • Adding a configuration profile
        • Editing a configuration profile
        • Customizing configuration profile files
        • Cloning a configuration profile
        • Deleting a configuration profile
        • Configuring an HTTP or HTTPS proxy
      • Configuring repositories
        • Adding a repository
        • Editing a repository
        • Deleting a repository
      • Defining DSE topologies
        • Managing cluster topologies
          • Adding a cluster
          • Editing a cluster
          • Deleting a cluster
          • Importing a cluster topology
        • Managing datacenter topologies
          • Adding a datacenter
          • Editing a datacenter
          • Deleting a datacenter
        • Managing node topologies
          • Adding a node
          • Editing a node
          • Deleting a node
      • Running LCM jobs
        • Running an installation job
        • Running an configure job
        • Running an upgrade job
          • Example: Upgrading DSE to a minor release using LCM
        • Aborting a job
        • Adjusting idle timeout
      • Configuring Java options
        • Choosing a Java vendor in LCM
        • Managing Java installs
        • Configuring JVM options for DSE using LCM
      • Configuring DSE security using LCM
        • Native transport authentication schemes and limitations in LCM
          • Configuring row-level access control
        • Configuring SSL/TLS for DSE
        • Configuring a JMX Connection to DSE
      • Lifecycle Manager configuration options
      • Configuration known issues and limitations
      • Using advanced configurations with LCM
        • Exporting metrics collection
        • Configuring AlwaysOn SQL
        • Configuring DSE Graph
        • Configuring the NodeSync rate
        • Configuring tiered storage
    • OpsCenter API reference for developers
      • Enable and access the Datastax Agent API
      • Authentication
      • OpsCenter configuration
      • Retrieving cluster and node information
      • Performing Cluster Operations
      • Managing Keyspaces and Tables
      • Retrieving Metric Data
      • Managing Events and Alerts
      • Schedule management
      • Backup Management and Restoring from Backups
      • Best Practice Rules
      • Hadoop
      • Spark
      • Managing Performance Service Configuration
      • User Interface
      • Agent Install and Status
      • Cluster Lifecycle Management
      • DataStax Agent API example curl commands
  • DataStax Enterprise OpsCenter 6.8
  • Using OpsCenter
  • Configuring alerts
  • Adding an alert for agent issues
  • Troubleshooting DataStax Agent Issues

Troubleshooting DataStax Agent Issues

Use this troubleshooting reference for resolving issues with DataStax agents. The issues appear in the Agents View along with troubleshooting tips, links to documentation, and links to the Install Agents dialog.

Issues

Recommendations

No agents detected.

The agents are not installed. Click Set Up Agents to automatically install or start agents, or follow the documentation to manually install agents.

Agents are not connected to OpsCenter because they are misconfigured.

Click Configure Agents to update the stomp configuration for the misconfigured agents.

Package-installed agent has the wrong version.

The agent version installed for a package installation type does not match the currently installed agent version in OpsCenter. Click Upgrade Agents to install the correct version of the agent on all nodes.

Tar-installed agent has the wrong version.

The agent version being attempted to install for a tarball installation type does not match the currently installed agent version in OpsCenter. Tarball agent installs cannot be automatically upgraded. See the Upgrade Guide to upgrade the current version of OpsCenter.

The DataStax Enterprise cluster being monitored is misconfigured.

The DataStax Enterprise configuration does not match for all nodes in your cluster.

No HTTP communication to the agent.

OpsCenter cannot talk to these agents over HTTP. Check that the OpsCenter machine can reach these agents via HTTP and check that SSL is correctly enabled or disabled in both OpsCenter and agent configurations. See Configuring SSL for more information.

The DataStax Enterprise storage cluster is misconfigured.

The configuration for the DataStax Enterprise storage cluster does not match for all nodes in your cluster. See Storing collection data on a separate cluster and ensure the storage cluster is properly configured.

Node down.

The agent has confirmed that a node is down and requires investigation into the root cause. In addition to showing a node down in the Agents and Ring views, you can add an alert for nodes marked as down and configure alert notification using email or POSTing to a URL.

JMX is misconfigured.

Check the JMX settings configured in address.yaml. The agent is unable to connect to JMX with the settings configured in OpsCenter: - Either update the configuration in the OpsCenter Connection Settings > Edit Cluster dialog if all nodes have this error, or check the node-specific JMX config if this is an issue on a subset of nodes.

  • The agent is unable to connect to JMX and is using advanced JMX settings configured in address.yaml. The location of the address.yaml file depends on the type of installation:

  • Package installations: /var/lib/datastax-agent/conf/address.yaml

  • Tarball installations: install_location/conf/address.yaml Check and update the JMX settings on the node:

    • jmx_host

Host used to connect to local JMX server. The default setting is localhost. This information will be sent by opscenterd for convenience, but can be configured locally as needed. Example:

`jmx_host: 127.0.0.1`
-   **jmx_port**

Port used to connect to local JMX server. The default setting is 7199. This information is sent by opscenterd for convenience, but can be configured locally as needed.

Example:

`jmx_port: 7199`
-   **jmx_user**

The username used to connect to the local JMX server. Example: jmx_user: jmx-username

-   **jmx_pass**

The password used to connect to the local JMX server. Example:

`jmx_pass: jmx-password` [This field may be encrypted for additional security.]
-   **jmx_metrics_threadpool_size**

The size of the threadpool used for collecting metrics over JMX. Example: jmx_metrics_threadpool_size: 6

Related information

Stopping, starting, and restarting DataStax Agents

Adding an alert for agent issues Adding an alert for down nodes

General Inquiries: +1 (650) 389-6000 info@datastax.com

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