Manage your Astra DB account

In the Astra Portal, you can manage your Astra DB account, including editing your profile and changing your password.

If another user invited you to their Astra DB organization, you must sign in or create an account with the same email address that received the invitation. For more information, see Accept the invite.

You can create an Astra DB account manually or use SSO to automatically provision an account through your SAML IdP profile, Google account, or GitHub account.

Your email address is the unique identifier for your Astra DB account.

SAML IdP
Google
GitHub
Username and password

You can sign in to the Astra Portal through your SAML IdP if your Organization Administrator has enabled SSO. DataStax supports any SAML-compatible IdP, including Entra ID, Okta, OneLogin, Google Identity Platform, and Ping Identity. For more information, see Configure single sign-on.

You can use your Gmail or Google Workspace account to create an Astra DB account and sign in to the Astra Portal.

You can use your GitHub account to create an Astra DB account and sign in to the Astra Portal.

To use GitHub for Astra DB authentication, you must have a public email address in your GitHub profile. If you are a new user, make your email public before you create an Astra DB account. If you are an existing user and you selected keep my email address private in your GitHub profile, you must make your email address public, and then change your password to switch to Astra DB local authentication. Alternatively, you can use another SSO option with the same email address as your GitHub account. If you don’t want to make your email address public, you must use a different SSO option or username and password authentication.

If you can’t use SSO, you can create an Astra DB account and sign in to the Astra Portal with a username and password:

Navigate to the Astra Portal.
On the Sign In page, click Sign Up.
Follow the prompts to create your account.

Your personal organization

When you create an Astra DB account, an initial organization is created for you. This is your default or personal organization, and it is named after your account’s email address. When you sign in to Astra DB, your personal organization is selected by default.

DataStax doesn’t recommend using the default organization for production workloads because certain features aren’t available to the default organization, such as SSO. Instead, create additional, non-default organizations.

You can’t remove, leave, or transfer ownership of your default organization. Deleting your account also deletes your default organization.

Switch organizations

If you create organizations or get invited to other organizations, you must switch organizations to work with the databases and other resources in those organizations:

In the Astra Portal header, click the current organization name.
From the list of organizations, select the organization that you want to switch to.

Sign out

In the Astra Portal header, click your profile picture, and then select Logout.

Edit your profile

In the Astra Portal header, click your profile picture, select Account Settings, and then edit your profile:

To change your name, enter your desired first and last name, and then click Update Name.
To change your account’s email address, contact DataStax Support.

Change your password

SSO
Username and password

If you sign in through SSO, you must change your password in your IdP profile, GitHub account, or Google account.

If you sign in to Astra DB with a username and password, you can change your password through the Astra Portal.

Forgot password
Reset known password

On the Astra Portal sign-in page, click Forgot Password.
Enter the email address for your account. If an Astra DB account exists for the specified email address, DataStax sends a password reset email to that address.
Follow the instructions in the email and the Astra Portal to reset your password.

Astra DB account passwords must meet the following requirements:
- At least 8 characters, including a lowercase letter, an uppercase letter, and a number.
- Doesn’t include parts of your email address.
- Doesn’t match any of your last four passwords.
Sign in to the Astra Portal with your new password.

In the Astra Portal header, click your profile picture, and then select Account Settings.
Click Reset My Password.
If the email address is correct, click Confirm. If you need to change your email address, see Edit your profile.

DataStax sends a password reset email to your account’s email address.
Follow the instructions in the email and the Astra Portal to reset your password.

Astra DB account passwords must meet the following requirements:
- At least 8 characters, including a lowercase letter, an uppercase letter, and a number.
- Doesn’t include parts of your email address.
- Doesn’t match any of your last four passwords.
Sign in to the Astra Portal with your new password.

Delete your account

You can delete your Astra DB account.

Before deleting your account, you might need to clean up organization assets or transfer ownership of any non-default organizations that you own:

Delete any databases in your default organization.
If you are the only Organization Administrator in a non-default organization, you can do either of the following:
- If you want to delete your account without deleting the organization, you must transfer organization ownership to another user by granting them the Organization Administrator role.
- If you want to delete your account and the organization, you must delete the organization, and then delete your account.
If you belong to any non-default organizations where you are not an Organization Administrator, you don’t need to take any action in those organizations.

To delete your Astra DB account, do the following:

In the Astra Portal header, click your profile picture, and then select Account Settings.
On your Profile page, click Delete My Account.
Enter your email address, select a reason for deleting your account, and acknowledge the risk of deleting your account.
Click Request Account Deletion.

DataStax sends you an email acknowledging your request, and a subsequent email when your account is deleted. It can take several business days to delete your account. While DataStax processes the deletion request, you can continue to access your Astra Portal account.

If you had any external assets associated with your databases or organizations, such as private endpoints, custom DNS, or customer keys, it is your responsibility to clean up those assets. Deleting your Astra DB account does not delete external assets, such as those managed in your cloud provider console.