Downloading diagnostic data
About this task
Download a compressed tarball that contains diagnostic information about the OpsCenter daemon and all the nodes in a specific cluster. Examine the diagnostic data and provide the diagnostic tarball to DataStax Support to facilitate resolving any issues.
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If downloading the tarball times out, increase the default value of the |
The location of the cluster_name.conf file depends on the type of installation:
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Package installations: /etc/opscenter/clusters/cluster_name.conf
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Tarball installations: install_location/conf/clusters/cluster_name.conf
Procedure
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From the OpsCenter Monitoring main menu, click Help > Diagnostics.
The Collect Diagnostic Data dialog appears.
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If the OpsCenter instance is monitoring multiple clusters, select a cluster.
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Click Download.
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If DataStax Enterprise was installed using the Installer-No Services or tarball, or the
system.logis not located in the default directory (/var/log/cassandra), OpsCenter cannot detect the system log location. The DSE System Log Location dialog appears and prompts you to enter the full path to thesystem.loglocation.
If you do not enter the system log location, the system log information is not included in the diagnostic report tarball.
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Enter the full path to the DSE system log in the System Log Location box.
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Click Save.
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A message indicates that OpsCenter is collecting cluster data. Save the
tarballto your local machine.diagnostics.tar.gzDepending on your browser settings, you might be prompted for a file directory in which to save the
tarball. For assistance with troubleshooting issues, provide thediagnostic tarballto DataStax Support.When the zipped
tarballis expanded, the main folder is namedcluster name-diagnostics-UTC timestamp. For example,prodNorth-diagnostics-2017_08_30_15_32_41_UTC
